Carmilla Pendant (2nd model)

The delivery company will vary depending on the payment method.

[Domestic delivery]

If you wish to pay by cash on delivery, bank transfer, or PayPal (for domestic orders), your item will be shipped by Yamato Transport or Sagawa Express. *The delivery company may vary depending on the shipping origin (store). We do not accept requests to specify a delivery company. *You can specify the desired delivery date and time slot. If you select e-Collect, your item will be shipped by Sagawa Express. *You can specify the desired delivery date and time slot.

[International Shipping]

Please pay via PayPal. We will ship your item via EMS. Shipping costs vary depending on the destination country. After your order is complete, we will contact you regarding the purchase price and shipping costs.

[Product delivery time]

To inquire about product availability, please contact us by email, phone, or our official LINE account. If an item is in stock, it can be shipped as soon as two days after the order date. In-stock items will be shipped directly from our directly managed stores. If an item is out of stock, production will begin at the time of your order, and it will be shipped 30 days or more after your order.

If the purchase amount is 20,000 yen or more

If your purchase amount is over 20,000 yen, shipping is free .

If the purchase amount is less than 20,000 yen

If your purchase amount is less than 20,000 yen, shipping fees will vary depending on your prefecture.

Shipping costs vary depending on the prefecture.

Hokkaido 1,320 yen Aomori, Akita, Iwate 880 yen Miyagi, Yamagata, Fukushima 770 yen Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi, Nagano, Niigata, Toyama, Ishikawa, Fukui, Shizuoka, Aichi, Gifu, Mie, Kyoto, Shiga, Nara, Wakayama, Osaka, Hyogo 660 yen Okayama, Hiroshima, Yamaguchi, Tottori, Shimane 770 yen Kagawa, Tokushima, Kochi, Ehime, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima 880 yen Okinawa 1,320 yen

≫Payment deadline

For cash on delivery orders, if payment is not received within one week of the expected delivery date, we will collect the item at our discretion. Please note that if you refuse to accept the item without contacting us, we will not be able to accept your future orders. For customers who purchase by bank transfer or credit card, we will prepare the item for shipping after we confirm your payment. If we are unable to confirm payment within two weeks of your order, your order will be canceled. Please note that we will prepare the item for shipping after we confirm your payment, so if your payment is delayed, we may not be able to deliver it on the date and time you requested.

≫If there is an error in the billing amount

In the unlikely event that there is an error, such as "the amount charged is more than the order amount" or "the product is delivered as COD even though you specified bank transfer payment," please inform the delivery person and return the product. Shipping and handling fees will be borne by our company. After investigating and confirming the shipment, we will cancel the order with a refund or resend the product.

≫About returns

<In the case of returns due to customer convenience>

If you wish to return an item for your own reasons, please contact us by email or phone within seven days of receiving the item. In this case, you will be responsible for any fees other than the product price (shipping, cash on delivery fees, bank transfer fees, etc.). Refunds can only be made by bank transfer, and the refund amount will be the purchase price minus the transfer fee. Please note that the refund settlement conditions will vary depending on the purchase method, so please check the following notes.
*For orders over 20,000 yen that are eligible for free shipping, the shipping fee we paid for shipping will be deducted from the refund amount. "Refund amount = purchase amount - (shipping fee + bank transfer fee)"
*If you order over 30,000 yen with cash on delivery and the cash on delivery fee is free, the amount we paid for shipping will be deducted from the refund. "Refund amount = Purchase price - (Shipping fee + Cash on delivery fee + Bank transfer fee)"

<In the case of our response to a wrong shipment>

In the unlikely event that a different product than the one you ordered or a defective product is sent, we will cover the shipping costs.
*Please contact us by email regarding returns and exchanges.
*Please note that we cannot accept returns without prior contact.
*For return requests, please contact us by email here.
For inquiries, please email support@venomglow.com

≫Return address

Please send returns to the address below.

〒444-0806
Studio Venom Glow, 1-28-7 Midorigaoka, Okazaki City, Aichi Prefecture
TEL: 0564-83-6510

*When returning the item, please enclose a note with the bank details for the refund.
*Information required for the transfer of the refund (bank name, branch name, regular account, account number, name)

≫About repairs

We only repair products manufactured by our company. It may be difficult to determine whether or not a product can be repaired without seeing the damage, but please let us know by phone first about your request for repair.

Studio Venom Glow TEL: 0564-83-6510

We also handle repairs other than damage, such as re-polishing and resizing. We will explain the repair cost over the phone. If repair is necessary, we will contact you with the shipping procedure, so please feel free to contact us. Please note that the shipping fee for repairs will be borne by the customer.

<Reference image of packaging accessories>

The purchased product will be shipped in its original packaging.

*The gift box and pouch may vary depending on the product you purchase.

*We can provide a shopping bag for you to pick up your order for free. If you would like one, please specify this when placing your order.